Government: Virtual chatbots to automate registration forms and permit applications.Products: Virtual services to provide customers with information that could be unobtainable by humans.Financial services: New, innovative AI customer channels to process forms, obtain customer information and process bank transactions.So, other than a potential new “face” at your weekly happy hour, what does a virtual bartender like Swiggy mean for the future of industry? Here’s a glimpse into the potential impact on business processes reimagined, fueled by the power of AI: By predicting problems before they even happen, maintenance becomes proactive rather than reactive. Predictive maintenance: Through predictive sensors, Swiggy can predict when the drinks will run out.Robotics: Swiggy serves your drinks with an articulated robot arm, displaying the way robotics can perform more monotonous, repetitive tasks.Personalization: Based on a machine-learning algorithm, Swiggy learns from past orders, your persona and even the context of the interaction-from the day of the week to the weather-to provide personalized drink recommendations.Virtual agent: Swiggy is equipped with a voice chatbot powered by natural language processing, so she can deliver a more natural, intuitive conversational experience with customers.Facial recognition: Leveraging deep learning techniques, Swiggy’s facial recognition technology can detect your age and gender and even recognize you on your next visit.The Swiggy voice-controlled virtual bartender is an example of design-thinking mentality and showcases five AI features integrated to provide a glimpse of the future of customer experience: And it’s dramatically changing the rules across industries and processes.ĭeveloped in the Accenture Digital Hub in Singapore, Swiggy demonstrates the way AI, machine learning and chatbot technology featuring natural language processing can be applied in the business world.ĪI technology is enabling new, powerful ways for businesses to engage with their customers. Swiggy the Bartender, the future of customer-facing AI View TranscriptĪI is more than just the latest tech buzzword it just might be the biggest technology revolution the world has ever seen.
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